Last updated: June 2, 2026
CoachWareAI, LLC (“CoachWareAI,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (coachware.ai) and our services, including the TexScape mobile application (collectively, the “Services”).
1. Information We Collect
We collect the following types of information:
a) Information You Provide
- Account or contact details you give us (such as name, email, or phone number) when contacting support or subscribing.
- Preferences and settings you configure in our apps (such as scheduling options, safe words, or notification settings).
b) Information We Process Automatically
- App usage logs (non-identifying) such as error reports, crash diagnostics, or general analytics if enabled.
- Website data like cookies, device type, browser type, and general traffic analytics.
c) SMS & Communication Data (TexScape)
- When you use Texscape to send texts, the content of those messages is created by you.
- Message metadata (e.g., time sent, delivery status) may be processed by our SMS provider (e.g., Twilio) to complete delivery.
- We do not read or retain your message content beyond what is required for delivery.
2. How We Use Your Information
We use your information to:
- Provide and operate our Services.
- Deliver and schedule SMS messages you configure.
- Maintain security, troubleshoot, and improve performance.
- Respond to support requests.
- Comply with legal obligations and carrier requirements.
We do not sell your personal data.
3. Data Storage and Retention
- Local by default: Most Texscape configurations (templates, safe words, logs) are stored locally on your device.
- Minimal retention: If carrier or regulatory requirements demand storage (e.g., for delivery logs), we keep those records for the shortest legally required period.
- Deletion: You may delete app data locally at any time. You may request deletion of any account-linked information we hold by contacting us at Privacy@CoachWareAI.com
4. Third-Party Services
We use the following third-party services to operate TexScape:
- Twilio for SMS delivery. Twilio processes your phone number and message content solely to deliver the SMS you request. Twilio’s privacy policy is available at Twilio.com/legal/privacy.
- Firebase (Google) for referral tracking and app analytics. Firebase processes anonymized usage data. Google’s privacy policy is available at policies.google.com/privacy.
We do not share your personal data with any third party for advertising or marketing purposes.
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of incaccurate data.
- Request deletion of your data
- Opt out of any future communications.
T oexercise any of these rights, contact us at Privacy@CoachWareAI.com. We will respond within 30 days.
6. Children’s Privacy
TexScape is not directed at children udner the age of 13. We do not knowingly collect personal information from children. If you believe a child has proviced us with personal information, plese contact us and we weill delete it promptly.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the “Last updated” date at the top of this page. Continued use of our services after changes constitures acceptance of the upadated policy.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
CoachWare AI, LLC
Email: Privacy@CoachWareAI.com
Website: CoachWareAI.com
Address:
CoachWare AI, LLC
30 N Gould St, Ste R
Sheridan, WY 82801